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Features
50+ features across AI, automation, sales, analytics, and intelligence — built for e-commerce teams that want to scale support without scaling headcount.
Core Features
The agent understands context, retrieves order data, and resolves issues through natural language — not canned scripts. Powered by Claude with tool_use for real actions.
Real-time access to orders, products, customers, and inventory. The AI acts on live data, not stale exports. Background sync keeps everything fresh.
Upload documents, FAQs, and policies. Full-text search with chunking ensures the AI finds the right answer every time. Supports PDF, TXT, and Markdown.
Sentiment analysis detects frustration. Complex issues route to humans automatically, with full context attached. Configurable escalation keywords per tenant.
Watch conversations as they happen via Socket.io. Jump into any thread, assign to team members, search and filter, or let the AI continue. Dark mode included.
Resolution rates, response times, sentiment trends, SLA tracking, and CSAT scores. Daily aggregation via BullMQ keeps metrics accurate without hammering your database.
Invite your team with role-based permissions (Owner, Admin, Agent). Canned responses keep messaging consistent. Internal notes keep context between handoffs.
Chat widget, email via SendGrid, WhatsApp, and SMS — all in one unified inbox. Channel-specific badges and filtering in the dashboard.
Advanced Capabilities
The AI doesn't just look up orders — it acts on them. Cancel orders and process full or partial refunds directly through your store's API. Idempotency guards prevent double-processing.
Every conversation can be summarized, tagged, and scored for sentiment in one click. Language detection identifies the customer's language automatically. AI suggests responses for human agents.
Rules engine that auto-assigns conversations based on channel, tags, keywords, or agent availability. Priority-based routing ensures urgent issues get handled first.
Automatic customer satisfaction surveys after resolution. Track scores over time in the analytics dashboard. Identify trends and problem areas before they escalate.
Every config change, team action, role update, and escalation is tracked with timestamps and user attribution. Filter by resource type and date range.
REST API with tenant-scoped API keys for programmatic access. Fire custom webhooks on conversation events — connect to Zapier, Make, or your own systems.
Circuit breakers on all external APIs (Shopify, WooCommerce, SendGrid). Redis caching for config and search results. Sentry error tracking. Graceful shutdown with zero dropped requests.
Multi-stage Docker builds, GitHub Actions CI/CD, Stripe billing with subscription management, distributed rate limiting, request correlation IDs, and deep health checks.
Latest Features
Organize conversations with color-coded labels. Assign multiple labels per conversation, filter by label, and track conversation counts per label for workflow management.
Enhanced response templates with variable interpolation ({{customer_name}}, {{order_id}}), usage tracking, category filtering, and full-text search. Know which responses your team uses most.
Automatically classify incoming messages into intents — order status, refund request, product inquiry, complaint, and more. Entity extraction pulls order numbers and emails from messages.
Test different AI response strategies side by side. Split traffic between variants, track resolution rates and CSAT per variant, and let data drive your AI configuration.
Upload knowledge documents in any language. Filter search results by language to serve customers in their preferred language. Track document counts per language.
Create distinct AI personalities with custom tones, traits, and system prompts. Set a default persona or assign specific personas to different conversation types.
Take action on multiple conversations at once — close, reopen, assign, add labels, set priority, or delete in bulk. Save hours of manual work during high-volume periods.
Detect suspicious activity with rate-based signals — rapid messaging, high conversation volume, and repeated refund attempts. Manage an IP blocklist with optional expiration.
Browse and install integrations from a curated marketplace. Connect CRM, helpdesk, analytics, and communication tools with per-tenant configuration and one-click install.
Accept voice messages from customers. Audio files are stored securely and queued for transcription. Voice messages appear inline in the conversation with transcription status tracking.
Sales & Revenue
AI finds similar, complementary, and personalized products from your catalog. Track acceptance rates and optimize recommendation strategies over time.
Automatically suggest higher-value alternatives and complementary items based on what customers are browsing or have ordered. Increase average order value with AI-driven suggestions.
Handle price match requests automatically. The AI compares competitor prices, auto-approves within configurable thresholds, and tracks savings for your team to review.
Detect abandoned carts and help recover them through AI conversations. Track recovery rates, abandoned cart value, and send timely follow-ups to bring customers back.
Let customers manage subscriptions through chat — pause, resume, change frequency, or cancel. The AI handles the full lifecycle while keeping churn low.
Check point balances, redeem rewards, and track tier status through AI chat. Supports bronze to platinum tiers with automatic tier calculations.
Set up installment payment plans through AI conversation. Configurable frequencies (weekly, biweekly, monthly) with 2-12 installments and automatic amount calculations.
File and track warranty claims through chat. The AI collects issue details, checks eligibility, and guides customers through the resolution process.
Automation & Workflows
Schedule messages to be sent at specific times across any channel. Perfect for follow-ups, reminders, and proactive outreach. Manage and cancel from your dashboard.
Automatically close inactive conversations after configurable hours. Optional message before closing. Track how many conversations each rule has closed.
Set up automatic escalation based on conditions — no response time, long wait, negative sentiment, or SLA breach. Notify specific team members via email.
Customers can subscribe to back-in-stock notifications through chat. When products are restocked, notify all waiting customers automatically.
AI Intelligence
AI analyzes customer behavior to predict churn risk. Detects signals like declining order frequency, long inactivity, and recent refunds. Recommends actions to retain at-risk customers.
Calculate and predict customer lifetime value from order history. Auto-segments customers into tiers (New, Regular, VIP, At Risk, Churned) with 2-year projections.
AI scores agent conversations on tone, empathy, and resolution quality. Provides specific suggestions for improvement and highlights what went well.
Predict future ticket volumes using day-of-week patterns and trend analysis. Plan staffing with confidence intervals and accuracy tracking against actual volumes.
Automatically group conversations by topic. Track trending topics, resolution times per topic, and keyword patterns to identify emerging issues before they escalate.
Daily metrics per agent — conversations handled, response times, resolution times, CSAT scores, and escalation rates. Identify top performers and coaching opportunities.
AI identifies frequently asked questions from conversation history and generates draft FAQ entries. Review, edit, and publish to reduce repeat inquiries.
Customers can share product images and the AI analyzes them — identify products, detect defects for warranty claims, or find similar items in your catalog.
Under the hood
Claude API
AI agent with tool_use
PostgreSQL
Multi-tenant with pgvector
Redis
Caching, queues, rate limits
BullMQ
Background jobs & scheduling
Socket.io
Real-time updates
Laravel
PHP API framework
Stripe
Billing & subscriptions
Sentry
Error tracking & monitoring
Start your free trial and have AI handling conversations in under 15 minutes.