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Everything you need to set up and configure AiKon.
Sign up at the dashboard to create your tenant. Each tenant represents one store with isolated data.
Go to Settings → Connections and add your Shopify or WooCommerce store. Provide your store domain and API credentials.
Navigate to Knowledge Base and upload your FAQs, return policies, shipping info, and product guides. The system auto-indexes everything.
Under Agent Settings, customize the AI’s tone, escalation keywords, working hours, and system prompt.
Add the chat widget to your storefront. Paste this before the closing </body> tag:
<script
src="https://your-domain.com/widget.js"
data-tenant-id="YOUR_TENANT_ID"
async
></script>Replace YOUR_TENANT_ID with your tenant ID from dashboard settings.
RESTful JSON API. All endpoints require Bearer token auth. Base URL: https://api.your-domain.com
/auth/register/auth/login/auth/refresh/conversations/conversations/:id/conversations/:id/messages/conversations/:id/assign/knowledge/knowledge/knowledge/:id/connections/connections/connections/:id/sync/agent/config/agent/configCustomize system prompt, temperature, and response style. The prompt defines the agent’s personality, boundaries, and capabilities.
Define trigger phrases (“speak to a human”, “manager”) for immediate escalation. Sentiment analysis also auto-detects frustration.
Set your team’s hours and timezone. Outside hours, AI handles everything. During hours, escalations route to available agents.